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ID:  1222
City:  Hong Kong
Job Function:  Property Management

Officer, Customer Relations

At Kerry Properties, we commit to employing people who are passionate and dedicated. We look for people who always strive for excellence and possess a positive attitude. In turn, we offer our people boundless opportunities in career advancement and realization of their potential.

What You'll Do


Your role is to provide support to Customer Relations Team in daily operation, key responsibilities include:


  • Monitor contractors’ performance including reports review and liaise with them to ensure their performance meet the standard
  • Conduct on-site audit regularly to assess the service at different properties 
  • Analyze findings and identify areas for enhancing customer experience
  • Compile statistics and reports for management review
  • Handle customers’ feedback and liaise with local management office for follow-up
  • Perform any other duties as assigned by supervisor


Who You’ll Work With


Manager, Customer Relations; Assistant Officer, Customer Relations and Management Offices



Who You Are


Qualifications and Requirements:


  • Degree holder
  • At least 3 years’ related experience, possess experience in property management field is preferred. Candidates with less experience would be considered as Assistant Officer.
  • Good command of both spoken and written English and Chinese
  • Strong sense of responsibility with can-do attitude 
  • Excellent service mindset, communication, analytical and problem-solving skills 
  • Proficiency in MS Office and Chinese word processing

(The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies.  For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by post or by email to the above addresses. Please mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence. Information on unsuccessful candidates will normally be destroyed after 12 months from the date of application.)

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