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ID:  1622
City:  Hong Kong
Job Function:  Property Management

Deputy Director, Property Services

At Kerry Properties, we commit to employing people who are passionate and dedicated. We look for people who always strive for excellence and possess a positive attitude. In turn, we offer our people boundless opportunities in career advancement and realization of their potential. If you are interested in the post, please submit your application with full resume, date of availability and expected salary by email to careers@kerryprops.com.

What You'll Do

Job Summary:

Manages and oversees the operations of property services and customer services team to provide all-round property management services for the responsible properties in Hong Kong.

 

Key Roles & Responsibilities:

Supervision of Property Services and Customer Services Team

  • Proactively involved in leading and motivating both the property services team and customer services team to deliver all-round property management services to clients.
  • Ensure staff working according to approved SOPs in all aspects and minimize operational risks to the company.
  • Identify staffing needs, conduct staff appraisals, nurture staffs career development and ensure proper succession planning.

Compliance with Rules and Regulations

  • Enforce the terms and conditions of the Deed of the Mutual Covenant, including keep all common areas and facilities in good and clean condition; collect management fee from occupants and follow up with arrears; keep proper records of accounts of all expenditure incurred and of all payments made for the management of the properties.
  • Ensure all staff following company policies and guidelines when handling daily tasks.

Strategic Planning

  • Prepare, manage and control the operating budget of the managed properties.
  • Propose improvement or renovation programs to superiors when necessary and ensure such programs are well planned ahead.

Supervision of Contractors and Service Providers

  • Ensure service providers are appointed according to company policies and guidelines.
  • Monitor contractors’ / service providers’ performance and ensure their services are to up industry standard.

Liaison with Internal and External Parties

  • Take a lead role to develop and maintain best relationship with owners, occupants, government and statutory bodies for ensuring effective management of the properties.
  • Organize functions and events for strengthening the bonding between owners / occupants and the management office.

 

Who You'll Work With

Internally: Various departments, subordinates, superiors, etc.

Externally: Owners, occupants, government and statutory bodies, service contractors, etc.

 

Who You Are 

Professional Qualifications

MCIH, MHKIH

 

Competencies:

  • Degree holder
  • Comprehensive knowledge in property management aspects.
  • With solid experience in managing a portfolio of luxury residential buildings and club houses.
  • Good understanding of market environment, customer requirements and best market practices.
  • Process the expertise to identify and solve complex problems subject to departmental policies, procedures, practices and legal requirements.
  • Good PR techniques and skills in holding meetings with IO / OC and dealing with them.
  • Good interpersonal and communications skills for handling difficult owners and member of IO / OC.
  • Able to develop and maintain harmonious relationship with owners, residents, government bodies and statutory bodies.
  • Holder of PMP (Tier 1) licence

(The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies.
For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by post or by email to the above addresses. Please mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence.
Information on unsuccessful candidates will normally be destroyed after 12 months from the date of application.)

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