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ID:  2641
City:  Hong Kong
Job Function:  Property Management

Supervisor, Customer Services

At Kerry Properties, we commit to employing people who are passionate and dedicated. We look for people who always strive for excellence and possess a positive attitude. In turn, we offer our people boundless opportunities in career advancement and realization of their potential.

What you'll do/Responsibilities:

  • Provide quality services to the residents and lead the customer services team
  • Ensure the customer services provided is up to service standard of the company
  • Plan and organize various recreational activities and events
  • Handle customer enquiries & complaints and cultivate harmonious relationship with residents
  • To coach our service staff to deliver exceptional customer services and provide assistance to them when required


Who You’ll Work With

You will work with the property services and customer services team and external services providers to provide excellent services to all residents and guests.  


Who You are


  • Customer Oriented
  • Builds Teams
  • Develops Solutions
  • Personally Accountable 



  • Diploma holder in hospitality management or related disciplines
  • Minimum 3 years’ practical experience in customer services field
  • Solid working experience in property management is a must
  • Fluent in spoken and written English and Chinese (Cantonese and Mandarin), other foreign languages is an advantage
  • Proficiency in MS Office
  • Effective communication and interpersonal skills
  • Pleasant personality with helpful, friendly, tactful, patient and proactive character 

(The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies.
For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by post or by email to the above addresses. Please mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence.
Information on unsuccessful candidates will normally be destroyed after 12 months from the date of application.)

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